Reloaded most current driver, firmware, no change. I first set of pages look very good, but each of the photos has some faint lines on them (vertical orientation to the page). Please check this document to find the workaround solution for Print and Scan - HP Solution Center not working : Adobe Flash Player Error and Unable to scan, Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center. Learn more​, Finding your Serial Number Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. If a refilled or remanufactured print cartridge, or a cartridge that has been used in another product, is installed the ink level indicator is inaccurate or unavailable. Look at the new set of test pages. Sort of like the picture has been divided into 8 columns. Changed printer and problem goes away. A ... and a Print Quality Report that shows vertical dark lines on the color bars. However, I've now tried printing the same pictures with other software and there is no problem when doing so. Click on the link below to download a test pattern and print the test pattern. Black lines or tracks down either side of the page. Totally frustrated, I called my son, and IT Professional and discussed the problem with him in detail. If your diagnostic page shows colors that are very different from the colors on the cartridge label. The cameras I use are Nkons...one Nikon D3100 and one Nikoon D3300 and one Nikon P500 CoolPix and one Nikon CoolPix 3300. When I print photos, they have very thin lines that show up every 17/32" that run perpendicular to the direction of paper travel. Cause: Inside the printer the paper is moved along by rollers and often a piece of film like a conveyor belt (called a transfer belt).This happens when the rollers or the transfer belt inside the printer get dirty or covered in excess toner powder and as the paper is moved through the printer, the ‘tracks’ are being left … Hello folks, I've been using laser printer HP MFP 135w about half of year. My theory is that this dry ink buildup would wipe the ink, one pixel wide, on each successive print pass, thus causing horizontal lines every 1.25” apart. However, you can install different combinations of ink cartridges in your printer, and different cartridge combinations print different diagnostic page patterns. I thought that the problem is low level toner and changed new … I then ran another printhead alignment, prior to printing photos. If no defects appear on the diagnostic page, the cartridges and product are probably working correctly. Wait until the printer returns to the Ready state. These lines are sufficiently narrow that they are not very apparent when printing on plain (copy) paper. I have cleaned printer heads, ordinary and secondary, aligned heads, and still get … read more Show me how The printhead design was very different from the HP 6500, but identical to remove. If you still getting vertical lines, clean the ink cartridges. Horizontal lines across prints are most commonly experienced with inkjet printers and are usually down to a partially blocked printhead. B: Check the transfer unit . Also the Picasa forum has lots of posts which look to be either the same or a similar problem to what I experienced. If the vertical line(s) issue is not resolved, , then go to step B. Since the printer is of no use to me in this condition, I bit my lip and called HP Support on their chat line. Right-click the icon for the product and click. † The opinions expressed above are the personal opinions of the authors, not of HP. Your session on HP Customer Support has timed out. Please wait while we gather your contact options. Absent a resolution the printer is no good for photo printing. It's started having vertical white line on paper after printing. If the color of the patterns or bars is very different from the color dots on the cartridge label, the cartridge is not functioning properly. The line (s) can occur anywhere on the page. Show me how. Lines and stripes appeared with an overall bad image quality. If a pattern shows more than a few missing lines, or a bar is streaked, that print cartridge is not functioning properly. - If black vertical lines still appear on the Printer Settings page(s), a second manual drum cleaning may be needed. Toner cartridge … read more Print and examine another set of PQ troubleshooting pages. I've used only HP printers since 2001. Touch Clean Cartridges, and then touch Continue. Like you said it was a software problem. However, they become quite noticeable and objectionable when using good quality (HP in this case) photo paper to print photos. The diagnostic page might not look exactly like the example presented here, but the right and left cartridges print in the same areas of the page no matter which cartridges are installed. Thank you for this thread, very helpful and problem solved. Out of the box, it printed everything flawlessly, but recently while printing an 8”x 10” photo, in the NORMAL setting, it developed unwanted extra parallel lines, rendering the print unacceptable. If performing Step 1 did not eliminate the issue, perform the cyan print cartridge test procedure for white vertical line(s) or band(s) issue. Do not compare the colors on your diagnostic page to the colors on this Web page. While the color dots may not be perfectly accurate, they are likely to be more accurate than the colors on the monitor. Print quality and the print head By far the most common problem with inkjet printers is poor print quality. If any of the color blocks or patterns is entirely missing, the cartridge is not functioning properly. This was not immediately evident as I've only printed photos using Picasa and it had worked great and then all of a sudden the problem developed. One or more vertical line (s). I have realigned and cleaned heads. Print another set of PQ troubleshooting pages. The majority of my photos are taken with the Nikon D3300. When that part gets close to needing to be replaced, the cleaning blade can begin to fail, causing waste toner to appear on your print outs. For example, if the white vertical line or streak on the test pattern is on the cyan color line, you should clean the drum unit for cyan. In this case, the printer is fairly new and has just recently recently consummed the original cartridges when it was decided to try using it for photo printing. I had the same problem with a new 8610 printer. Make sure that the product is turned on and connected to the computer. Example of a Print Quality Report with no defects. g. Place the test document in front of the drum unit and find the exact position of the poor print. Show me how. So every printer I have had so far is when I print a photo it has white lines on it. {{#if (eq ../this.length 3)}}. Please try again shortly. I used a dry Q-tip and carefully removed all the dried ink, then reinstalled the printhead and ink cartridges. Save your personal devices and preferences, Managing contracts and warranties for your business, For Samsung Print products, enter the M/C or Model Code found on the product label. If an ink cartridge is empty, your printer can print for a period … It must be my computer. Print and evaluate a diagnostic page to determine which cartridge to replace. Audio or sound issues? Lines appear when printing photos with hp deskjet 3520, hp photo paper and original cartridges. Usually streaks or vertical lines are caused by empty toner cartridge or toner itself is damaged. On the control panel, swipe down to open the Dashboard, and then touch the Setup icon. This page requires Javascript. Also, the colors of the patterns and bars should be approximately the same as the color dots on the print cartridge label. Vertical lines or streaks appear on copies and/or scans when copying and/or scanning from the automatic document feeder (ADF) of an HP LaserJet Pro MFP. Replace the black print cartridge with a new black print cartridge. The image transfer belt can be removed via the right door on the printer. I previously replaced a printhead on my old HP 6500 inkjet printer, so I decided to take a look at this printhead to see if I could see anything. Sometimes software can cause blank sections of print, for example, when the wrong printer driver is used or when printing a low-resolution picture. A Print Quality Diagnostic page prints, check if the issue is fixed. When I tried printing the exact same photo (that had the lines in it) again in NORMAL mode, the print was PERFECT; NO LINES!. How does HP install software and gather data? HP can identify most HP products and recommend possible solutions. I removed all the ink cartridges, which looked okay, and then pulled the printhead …an easy job. 12:43 PM. Transcript - how to solve issue of printer missing lines, printing lines, and skipping lines If you've just recently replaced an ink cartridge … If this fixes the print, you may have to wipe down the length of material you are going to use before printing.. time waster, but may work! Engineered for high-volume printing - get thousands of pages right out of the box. We apologize for this inconvenience and are addressing the issue. A [software component] will damage your computer message displays when printing or while installing - Click Here, Connect with HP support faster, manage all of your devices in one place, view warranty information and more. HP Solution Center Adobe Flash player error. The lines are perpendicular to the direction the paper moved through the printer (and parallel to the movement of the cartridges during printing). What I found as a very small amount of dried ink had accumulated at one end of the printing surface on the printhead. The lines are perpendicular to the direction the paper moved through the printer (and parallel to the movement of the cartridges during printing). Some features of the tool may not be available at this time. See your browser's documentation for specific instructions. Test patterns on the diagnostic page may show missing lines, streaks, or faded patterns. Printed pages also look normal. Instead, compare the colors on the page to the colors dots on the print cartridge label. The drum unit of the color line that has a white vertical line or streak should be cleaned. According to the printer's built in ink gauge the cartridges are now just a bit more than half full. These lines appeared when using Sony's Play Memories and just selecting a picture from file explorer in Windows 8.1. Make sure the printer is on and loaded with unused, plain, white paper. When using letter (8.5 x 11) size paper to print a picture cropped to 8 x 10 using landscape orientation the spacing is approximately 1 1/8 (one and one eighth) inches or 8 … Hello, I have two HP Printers just purchased a new one HP Officejet 3830 because my HP6520 Photosmart All in one was putting vertical lines all across any pictures I printed. To identify if a corona wire, toner cartridge, or the drum unit could be causing the issue, follow the steps below. My HP OfficeJet Pro 8720 was purchased in September 2016 and is now about 1-1/2 years old. Today, I just hooked up the HP3830 and am having the same thing with it. HP 2420 printout is slightly blurry. He couldn’t explain why it had been printing well in NORMAL prior to now, but until I had a better solution, printing my photos in BEST quality was my fix. Make sure the issue is in the printer (not the document or the printing software), and find out which printhead needs cleaning. h. I have been using HP photo paper for years and the same HP printer with the same software I use to edit my photos. I just purchased the 5741 and am having the same problem. Ask the community. -, Include keywords along with product name. Unfortunately, there does not appear to be any explanation for a repeatable cause nor a specific solution. It is mst annoying, esp if I want to sell any of the photos I can print at home. Click here. Javascript is disabled in this browser. Modify your browser's settings to allow Javascript to execute. I was using windows 7 and windows photo viewer for printing my photos. In that they only appear within the printed image. Black, cyan, magenta, or yellow vertical lines or streaks can be caused by a dirty corona wire, a toner cartridge, or the drum unit. This is also what EranP had concluded back in Jan 2017. Test patterns on the diagnostic page may show missing lines, streaks, or … When using letter (8.5 x 11) size paper to print a picture cropped to 8 x 10 using landscape orientation the spacing is approximately 1 1/8 (one and one eighth) inches or 8 evenly spaced vertical lines. After spending almost 2-1/2 hours with an inexperienced overseas agent, and allowing him to remote into my computer, it was all for naught. Inkjet printers from many different manufacturers are prone to this including machines by Brother, Canon, Epson, Dell, Hewlett Packard (HP), Kodak, Lexmark and many more. They are evenly spaced across the full image. You can also try to match the vertical lines with the exit rollers, if they match you can see which rollers to clean. Hopefully no problems when going to Windows 10! How to Fixing Issues With Printer Missing Lines, Printer Skipping Lines and Printer Printing Lines When your printer starts printing with horizontal or vertical gaps be sure to check out this video for information about how to fix this issue. If the toner cartridge is clean, check the fuser for toner stripes. You can contact HP Tech Support so they can replace your printer. Maybe I need to use my backup printer we take on trips. All he could tell me was 1) I should use HP Photo paper, 2) My printer was past the 1 year warranty, 3) He could send me a refurbished exchange printer for $212, 4) He could do nothing to fix the unwanted lines from my print jobs …a total waste of my time! The diagnostic page came out clean, but the lines were still present on every photo I printed, both on inkjet copy paper and Epson Premium Glossy Photo paper.